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Frequently Asked Questions
Absolutely! We understand that every customer is unique, and our solutions are tailored to meet individual preferences and needs.
Shade ports made from colourshade netting is porous and thus not completely waterproof, but shade ports made of DriZ netting is fully waterproof.
Both the steel structure and the shade netting are manufactured to withstand ordinary weather elements. Shade ports installed in locations that are prone to strong winds have a reinforced steel structure.
Our shade solutions are virtually maintenance-free, providing you with hassle-free protection and aesthetic appeal.
The answer depends on where the shade port needs to be installed, as some municipalities require building plans for shade ports whereas others do not require any. We recommend that you check with your local municipality to ensure that you comply with the necessary by-laws.
Yes, you get a 1-year warranty on the steel construction of the shade port, a 5-year warranty on a waterproof shade net, and a 10-year warranty on a colourshade (porous) shade net.
Some insurers do cover shade ports as part of the insured building structure if the shade port is affixed to the building structure. This is however not a general rule, hence we strongly advise you to confirm with your insurer or insurance broker whether your particular shade port will be covered in terms of your policy.
Installations consist of two phases:
→ Phase 1: The pillars of the steel structure are installed in a concrete foundation and must be left for at least five days to set.
→ Phase 2: Once the foundation pillars are set, the remainder of the shade port gets installed.
The duration of phases one and two depends on variable factors, such as the size of the shade port, the geography and accessibility of the location, the weather, and the availability of materials. Ordinarily, phase one is completed within a day and phase two within one to two days.
Yes, we do require a 50% deposit upon acceptance of a quotation as a confirmation of the order. The remaining 50% is due and payable upon completion of the installation.